FAQs

We offer a 30-day return window starting from the date your package is delivered. To initiate a return, email us at info@mrpocketwatch.com with your order number, specific details about the item, and a photo of the product. For more information, please review our full Refund Policy.

To be eligible for a return, your item must remain unworn, unused, and in brand-new condition, complete with all original tags and packaging.

• Photo evidence: You must submit clear photographs of the item and its packaging. (If the item arrived defective, include close-up shots of the damage as well as the shipping label/box).
• Proof of purchase: An order confirmation, receipt, or order number is required.
• Note: Items that show signs of use or are missing tags may be denied or subject to only a partial refund.

Absolutely. We accommodate direct exchanges if you prefer a different style, size, or color. Simply follow the standard return process and let us know what item you would like instead. Please note that all exchanges are subject to current stock availability.

If you receive a defective or damaged product, please contact us within 7 days of receiving your package. Send us your order number alongside clear photos of the defect, and we will arrange a prompt replacement or refund.

Once your return is inspected and approved, the funds will be credited back to your original payment method. Please allow 5 to 10 business days for the transaction to fully process on your bank's end.