Shipping policy

Effective Date: May 17, 2026

Thank you for choosing Mr. Pocket Watch® (operated by Vanguard Edge LLC). We are dedicated to providing you with a seamless and transparent shipping experience.

Shipping Coverage

We proudly ship worldwide. Delivery times and availability may vary depending on the destination country.

Shipping Costs

• Free Shipping: We offer free worldwide shipping on all orders.
• Express Shipping: An optional express upgrade is available at checkout. Fees vary by destination and are non-refundable.
• No Hidden Fees: We don’t add extra shipping charges. International customers are responsible for any customs duties, taxes, or import fees required by their local government; these are not included in our product prices or shipping fees.

Order Processing Time

• Processing Window: Orders are processed within 1–3 business days, Monday through Friday.
• Late Orders: Orders placed after 4:00 PM EST will be processed on the next business day.
• Weekend Orders: Orders placed over the weekend will be processed on the following business day.

Estimated Delivery Times

• United States: 5–10 business days
• Europe: 7–14 business days
• Rest of the World: 10–20 business days
• Tracking Updates: It may take 5 to 7 working days before the carrier updates the tracking information.

Please note these are estimated timeframes and may vary due to factors beyond our control, such as customs processing or local postal delays.

Multiple Shipments

If you order multiple items, you may receive multiple packages. This can occur due to items being shipped from different warehouses or availability at the time of shipping.

Payment Verification

Shipping timelines begin once your payment has been successfully verified and processed. If additional payment verification is required, we will promptly communicate any resulting delays to you.

Customer Responsibility

Please ensure that your shipping information is accurate at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Handling Delays

While we strive to meet our stated processing and shipping timeframes, delays may occasionally occur due to high order volume during peak seasons (e.g., holidays) or external factors like weather conditions and natural disasters. We will notify you promptly of any significant delays. For updates or assistance, please contact our support team through our Contact Us page.

Undeliverable Packages

If a shipment is returned to us due to an incorrect address or failure to claim the package, we will contact you to arrange redelivery. Please be aware that additional shipping fees may apply for re-shipping.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our customer support team within 7 days of the delivery date. We will investigate the issue and, if necessary, issue a replacement or refund at no additional cost to you. Please include photos of the package and items if damaged.

Tracking Your Order

• Tracking Number: A tracking number will be sent to you via email once your order has been dispatched.
• Track Online: You can track your shipment using the Track Order page on our website.
• Tracking Updates: It may take 5 to 7 working days before the carrier updates the tracking information.
• Assistance: If you encounter any issues with tracking, please contact our customer support team for assistance.

Order Modifications and Cancellations

• How to Modify or Cancel: To request changes or cancellations, please contact our customer support team as soon as possible.
• Cancellation Window: Order cancellations must be requested within 2 hours of placing the order. After this period, the order may already be processing or shipped and cannot be canceled.
• Processing Time: We will do our best to accommodate your request if the order has not yet been processed or shipped.

Policy Updates

We review and update our Shipping Policy periodically to ensure accuracy and compliance. Please visit our website regularly for the most current information.

Contact Us

• Business Name: Mr. Pocket Watch®
• Address: 30 N Gould St, Sheridan, WY 82801, USA
  
• E-mail:

  info@mrpocketwatch.com

  
  
• Contact Form: https://mrpocketwatch.com/pages/contact
• Registered Under: Vanguard Edge LLC
• Customer Service Hours: Monday to Friday, 9 AM - 6 PM EST

We are committed to providing flexible, customer-friendly service and value your satisfaction with our products. Thank you for choosing Mr. Pocket Watch®, and happy shopping!